Fix my Desktop

If you've got a problem with your desktop computer; we're here to help. Regardless of the problem, we'll use our skills and experience to put things right. If we can't fix it, you won't pay a penny.

Fix my Laptop

Broken laptop screen? Water damage? Display not working? We're specialists in repairing laptop computers from most major manufacturers, including Dell, HP, Acer, Lenovo, Apple and many more.

We've Moved

We've moved address. You can now find us at:
 
Optimum IT Solutions
193 High Street
Tonbridge
Kent
TN9 1BX  

   

 

Desktop PC Repair

90 day warranty as standard

All repairs come with a 90 day warranty as standard. Meaning, if there is a recurrance of the same problem we have previously tried to repair, not caused by anything other than faulty workmanship or parts installed, we will repair it again free of charge or refund your money.

Free verbal diagnosis & quotation

There's no charge for us to diagnose a problem; even if you decide not to have it repaired. We don't begin working on your machine until we have given you a quotation and you have agreed to have work done.

Written diagnosis & quotation - £25.00 per report

If you need a professionally written report and quotation, we charge a nominal fee of £25.00. If you're making an insurance claim- this fee is normally recoverable from your insurance company. All reports come printed on headed paper and are written by the technician that repaired your machine.

Software problems - £60.00

We offer a flat rate repair for all software problems at just £60.00! It doesn't matter how complicated or difficult it is to fix; the price you see is the price you pay!

Hardware problems - £60.00 + parts

Unlike some of our competitors, we don't charge a markup on parts we sell. You pay for our expertise and our time, nothing more.

Laptop Repair

90 day warranty as standard

All repairs come with a 90 day warranty as standard. Meaning, if there is a recurrance of the same problem we have previously tried to repair, not caused by anything other than faulty workmanship or parts installed, we will repair it again free of charge or refund your money.

Free verbal diagnosis & quotation

There's no charge for us to diagnose a problem; even if you decide not to have it repaired. We don't begin working on your machine until we have given you a quotation and you have agreed to have work done.

Written diagnosis & quotation - £25.00 per report

If you need a professionally written report and quotation, we charge a nominal fee of £25.00. If you're making an insurance claim- this fee is normally recoverable from your insurance company. All reports come printed on headed paper and are written by the technician that repaired your machine.

Software problems - £60.00

We offer a flat rate repair for all software problems at just £60.00! It doesn't matter how complicated or difficult it is to fix; the price you see is the price you pay!

Laptop not charging (DC Jack Repair) - £99.00

If your laptop isn't charging, and the problem has been caused by the DC Jack (the hole in the laptop you plug the charger into) there's a flat fee of £99.00 for repair.

Laptop not charging (Motherboard repair) - £154.00

If your laptop isn't charging, and the problem has been caused by a problem with the motherboard there's a flat fee of £154.00 for repair.

Broken laptop screen - £60.00 + parts

You've broken your laptop's screen? Oh dear. Luckily we're able to help! For only £60.00 + parts we can repair or replace your laptop screen for you.

Cosmetic damage repair - £75.00 + parts

Scratched lid, broken hinges, cracked casing; we've seen it all! For £75.00 + parts we can repair these problems for you.

Display looks 'foggy' or distorted (GPU Reballing) - £154.00

If your display isn't working properly, and it's not caused by your screen; the problem can often be caused by a faulty GPU (graphics processing unit). Repairing this problem requires specialist knowledge and equipment and should not be attempted by the home user.

HDMI, USB, Firewire or other ports not working (Motherboard repair) - £154.00

If your HDMI, USB, Firewire or other ports aren't working, then it's likely that they have come unsoldered from the motherboard. Repairing this problem requires specialist knowledge and equipment, and should not be attempted by the average home user.

Other hardware problems - £60.00 + parts

If your laptop has a hardware problem not caused by anything listed here; we charge a flat fee of £60.00 + parts to repair this for you.

Frequently Asked Questions

Are you actually based in Tonbridge?

Yes, we are a real business actually based in Tonbridge. Our trading address is:

Optimum IT Solutions
193 High Street
Tonbridge
Kent
TN9 1BX

What are your opening hours?

We are open Monday - Friday: 9am - 6:30pm

I don't live in or around Tonbridge; can I still use you?

Of course! Attach your name, address and telephone number to your desktop or laptop and send it in to us. We recommend Parcel2Go as an offordable and easy way to organise this. You can send your machine to the following address:

Tonbridge Geek
Optimum IT Solutions
193 High Street
Tonbridge
Kent
TN9 1BX.

What does your warranty cover?

The warranty is 90 days in length and covers any workmanship and parts used when repairing the problem you asked us to fix.

Can you repair games consoles?

We used to offer games console repair to customers, however found that the majority of our time was spent fixing problems caused by DIY enthusuasts as well as the origional problem they tried to fix; which made repair challenging at best. We stopped offering games console repairs in November 2012 so that we could offer a better service to customers requiring desktop and laptop computer repair.

Can you repair mobile phones?

Not currently. However, we are continiously looking for new ways to assist our customers, and therefore may start offering mobile phone repairs in the near future.

Do you do call-outs?

We can do call outs when necessary; however it is often cheaper to have us perform repairs in our own premisis. Although, if you still feel that a call out would better suit your needs, then there is a charge of £60.00 per hour + parts for the time the technician is on site and a call out charge of £10.00 to cover milage and admin costs.

Contact Us

01732 368 423Phone:
Email usEmail:

Opening Hours:

Mon: 9am - 6:30pm
Tue: 9am - 6:30pm
Wed: 9am - 6:30pm
Thu: 9am - 6:30pm
Fri: 9am - 6:30pm
Sat: Closed
Sun: Closed